Updated: March 31, 2020

During many years of providing Outlook productivity solutions, we’ve noticed that properly installing Outlook add-ins is an issue that keeps repeating. So I’ve decided to make this blog post showing how to install Outlook add-ins.

Briefly speaking, installing an Outlook add-in is a straight forward job: download the add-in setup file, run the installation and you’re done.

However, Outlook add-ins are not stand alone, executable files that you can run by clicking on the exe file. Once you’ve installed the add-in, you can’t just go to its Windows Start -> Programs group and click on the add-in icon. Most people that complain about Outlook add-ins installation can’t find how to run the add-in, once it was installed. So, instead of looking for the Outlook add-in icon on your desktop or on its Start -> Programs group, you have to start Outlook and look for the add-in menu / buttons.

If you installed an Outlook add-in but you still can’t find its menu on your Outlook window, make sure that:
– you are actually using Microsoft Outlook and NOT Outlook Express or Outlook Live / 365 (the web versions of Outlook): these Outlook versions don’t support Outlook add-ins;
– your Outlook version is actually compatible with the add-in that you have installed (for example, some add-ins are not compatible with x64 Office Outlook versions);
– the add-in was not automatically disabled by Outlook: here is a tutorial explaining how to enable disabled Outlook add-ins;
– Outlook was not running while you installed the add-in (if Outlook was running, you have to restart Outlook or reinstall the Outlook add-in while Outlook is shut down).

If you need assistance to install any of our Outlook add-ins, please drop us an email at support@outlook-apps.com or simply leave a comment on this blog post.

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