Frequently Asked Questions
Email Address Collector is an email address extraction utility designed to extract email addresses from almost any local source, such as email folders, documents or address books. This Frequently Asked Questions section was composed using the most popular questions that our users asked us over time.
When Email Address Collector starts, it scans your Windows profile for email folders and address books. If you have some really large email folders, it may take a while for Email Address Collector to load. Please be patient and don’t close its loading window.
Most likely, Email Address Collector encountered some problems loading your Outlook data. Try by starting Outlook before you start Email Address Collector. If it still fails, run a Detect & Repair job (“Office Diagnostics” in Outlook 2007) over your Outlook data file, maybe it is corrupted. You can access the Detect & Repair tool from the Outlook Help menu. Please note that, starting with Outlook 2010, this option was removed from the Outlook interface, but can be found in Control Panel – Programs – Office 2010.
Please make sure you properly selected the folders or email folders from which to extract addresses. You have to mark the checkbox for each folder (you can use the right click menu to mark all folders/subfolders), the right click over your folders and choose “Extract from checked folders”.
You can save the extracted addresses by using the File -> Save menu option. You can also save them to the Windows Clipboard by right clicking over the extract list and choosing “Copy to Clipboard”.
Yes, you can filter the extraction process by choosing “Filter” when you are asked about it, before the extraction starts. On the Filter window, use the “Domain restrictions” option to extract only (or alternatively to exclude) email addresses belonging to the domain name(s) you specify.
Yes, you can setup a filter that makes Email Address Collector scan only email messages received during a specified period of time. This filter option is available in the Messages filter tab and it’s called “Date restriction”.
The latest Email Address Collector version is 18.104.22.168. You can always check for updates by using the updates button available from the Help menu of the Email Address Collector toolbar.
Service Support Forum
Please use the support forum to ask questions or simply see how other users solved similar problems.
We always welcome and encourage you to contact us and ask for personal assistance.