Outlook 2013 features an inline reply and forward interface, allowing you to compose replies and forwards without opening a separate email window. Unfortunately, this feature prevents Bells & Whistles from inserting its automatic texts.
Until we update the add-in for you, Bells & Whistles for Outlook can not insert its automatic greeting / message options, if the above feature is enabled. While we work on the add-in update, you can still use Bells & Whistles by configuring Outlook to handle email replies and forwards the old way:
Open Outlook 2013, go to File -> Options -> Mail -> scroll down for the “Replies and forwards” section and mark the box named “Open replies and forwards in a new window”. Then click the OK button and you’re done: Bells & Whistles will now work properly.